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Florence

Business, Studio Art and Liberal Arts - Year 1 2009-2010
Hotel Management & Front Office Procedures

45
Language Level: Taught In English
Hotel Management & Front Office Procedures [HP HL HM 430]
Language of Instruction: English
Course taken with: International Students
Florence University of the Arts and Apicius International School of Hospitality (Florence, Italy)
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Course Description

Area of Study

College of Business > Hospitality Management

Hours & Credits

45

Hours of Instruction

3

Semester Credit Units

4

Quarter Credit Units

Notes regarding credits...

No credit granted for this course for those obtaining a USD transcript.

Prerequisites and Language Level

Taught In English
There is no language prerequisite for courses at this language level.
Introduction to Human Resource Management or its equivalent.

Overview

The course explores the procedures, functions and tools of management, as related to the hotel, restaurant and tourism sector of the hospitality management. Also presented are systematic approaches to Front Office procedures by analyzing the flow of hotel business from reservations process to check-in and checkout and settlements. Food and beverage operations and management, including purchasing, receiving, issuing supplies, food production, budgeting and cost control, sanitation, and equipment selection and maintenance will also be examined. Emphasis will be placed on the foundations and applications of housekeeping operations, yield management and on the examination of the legal aspects of hospitality management.


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