Service and Supply Chain Management

Dublin City University

Course Description

  • Course Name

    Service and Supply Chain Management

  • Host University

    Dublin City University

  • Location

    Dublin, Ireland

  • Area of Study

    Supply Chain Management

  • Language Level

    Taught In English

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • ECTS Credits

  • Recommended U.S. Semester Credits
  • Recommended U.S. Quarter Units
  • Overview

    Managing effective and efficient Supply and Service Chains is a crucial element for gaining competitive advantage. This module gives students a comprehensive theoretical and practical knowledge of Service and Supply Chain Management. It provides insight into the broad range of activities concerned with Service Management and how its integrated into supply chain management as the intersection between the actual sales and the customer point of view. The module presents models, concepts, and solution methods that are important for the design, control, operation and management of supply and service chains.

    Learning Outcomes
    1. Justify the importance of SCM and how SCM affects the economy and enterprises.
    2. Identify key issues and concepts in developing a supply chain strategy and plan for Manufacturing and Service Industry
    3. Appraise the value of information in supply chain networks (Service and Manufacturing Sector)
    4. Understand the importance of Service Management how it is integrated into supply chain management
    5. Apply Value Design Methods to Services and Manufacturing Industries
    6. Apply selected inventory policy techniques and supply chain approaches to Service and Manufacturing Industry
    7. Recommend how to measure and monitor supply chain performance
    8. Identify and examine current trends and challenges in SCM