Hotel Organization

Universidad de Barcelona

Course Description

  • Course Name

    Hotel Organization

  • Host University

    Universidad de Barcelona

  • Location

    Barcelona, Spain

  • Area of Study

    Hospitality and Tourism Management

  • Language Level

    Taught In English

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Contact Hours

  • Recommended U.S. Semester Credits
  • Recommended U.S. Quarter Units
  • Overview


    From the beginning of time to the present day, man has needed a place to sleep and eat when away from home. Hotel establishments, among other tourist lodgings, have covered the most basic needs of their guests for centuries. However, social, economic and cultural changes over the years have had a notable effect on their development.

    In this course the student has the opportunity to delve into the operations and processes carried out by the different departments that comprise tourist accommodations companies, as well as the organizational and departmental structure adopted by different types of hotel establishments. The course objectives center on the student being able to identify the role of agents that participate in hotel activity; understanding operational logistics from the customer's arrival until their departure; and understanding the importance of inter-departmental relations in achieving the main objective of any hotel establishment: customer satisfaction.

    The course is part of the mandatory requirements for the specialization in Hospitality Management and presents the material necessary to advance in the different set course plans.

    Understand and apply the political, legal and institutional framework that regulates tourism companies and activities:
    It is important to understand the state's role with regard to tourism activity, identifying the different forms of intervention in the political context and understanding the development of public organizations in this sector. In relation to these topics, the student must be capable of understanding current legal issues involving the interrelation between tourism business and its customers. Critically analyze, synthesize and summarize the economic and asset information of tourism organizations.
    Identify and manage the internal aspects, functions and operational processes of tourism business units:
    Success in tourism business management is measured by the capacity to coordinate different operational processes. This requires an understanding of how the complex structures, systems and processes that comprise different tourism activities work: accommodation, restaurants, intermediation, and transportation.

    - Understand the legal framework that regulates tourism accommodation companies on an operational level:
    - Be aware of the existence and content of the main regulations which regulate operations in tourist accommodations companies.
    - Increase general knowledge of the hospitality sector, within the field of tourist accommodation companies:
    - Increase general knowledge of the hospitality sector, establishing appropriate criteria in a critical way.
    - Understand the different variables that affect the creation of an organizational structure for a hospitality establishment:
    - Understand the different organizational models for tourist accommodation establishments.
    - Be aware of the operational procedures of accommodation and restaurant companies:
    - Understand the technical terminology and basic documents used in the different departments of hotels and restaurants
    - Prepare and interpret the documents associated with providing services to customers.
    - Be aware of the operational procedures of hospitality and restaurant companies.
    - Create an efficient design for the different operational activities and tasks carried out by a hotel's operational departments.

    The learning strategies employed are mainly aimed at the student developing the abilities associated with the skills identified. Below we specify the teaching-learning methodologies which will be applied to achieve the skills to be gained, as well as specifying how they will be developed:
    - Theory: master classes, lectures, group projects.
    - Theoretical-practical: application activities, problem-based learning, problem solving, practical exercises, research.
    - Presentations: presentations of results. This will allow the student to receive feedback on how to improve his or her oral communication techniques and become accustomed to using information technology.

    The tools used to evaluate the course are those which allow us to assess the course's contents in both a theoretical and practical way; such as objective tests, development tests, individual projects, group projects, in-class activities, oral presentations using IT, virtual forums, portfolios, practical cases, problem solving, etc.

Course Disclaimer

Courses and course hours of instruction are subject to change.