Intercultural Communication and Negotiation Skills

Queensland University of Technology

Course Description

  • Course Name

    Intercultural Communication and Negotiation Skills

  • Host University

    Queensland University of Technology

  • Location

    Brisbane, Australia

  • Area of Study

    Intercultural Communications

  • Language Level

    Taught In English

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Credit Points

  • Recommended U.S. Semester Credits
    3 - 4
  • Recommended U.S. Quarter Units
    4 - 6
  • Overview

    The course develops students' abilities to identify and resolve problems in cross-cultural communication or negotiation situations where cultural differences have created misunderstandings or undesirable or unexpected outcomes. It first explores the concept of 'national culture' by considering the work of major theorists of cultural value dimensions - from Hall to Schwartz. Students are encouraged to analyse communication/negotiation process issues in terms of these value dimensions and to practise managing the process of communication/negotiation to improve their outcomes.
    Learning Outcomes
    On completion of this unit, students should be able to:
    1. Identify and analyse culture and communication issues and make recommendations, drawing on a review of relevant theories and frameworks.
    2. Analyse negotiation situations to identify and select appropriate strategies and tactics and evaluate their effectiveness with reference to negotiation outcomes.
    3. Reflect on own learning in relation to application of negotiation strategies and tactics with reference to negotiation outcomes.
    4. Apply teamwork knowledge and skills to work effectively with others.
    5. Use information literacy and written communication skills for intercultural communication and negotiation.

Course Disclaimer

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Some courses may require additional fees.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.