Hotel Operations

University of Queensland

Course Description

  • Course Name

    Hotel Operations

  • Host University

    University of Queensland

  • Location

    Brisbane, Australia

  • Area of Study

    Hotel Restaurant Tourism Management

  • Language Level

    Taught In English

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Host University Units

  • Recommended U.S. Semester Credits
  • Recommended U.S. Quarter Units
  • Overview

    Course Description
    This course provides an insight into the practical aspects of hotel operations. The general structure and subsequent development of tactics relevant for implementation in today's dynamic hotel operations are covered.
    Course Introduction
    This introductory course is designed to give you an overview of the fundamental issues facing managers in the hotel environment (e.g. profitability, productivity and quality), with emphasis on techniques and strategies for achieving successful performance. Providing an insight into the 'real world' of hotel operations, this course adopts an innovative approach, based on the concept of key result areas. Current industry practice, along with recent research and theoretical studies, are employed to demonstrate how the management of hotels and departments can be made more effective.
    Learning Objectives
    After successfully completing this course you should be able to:
    • Understand a framework for illustrating the management of hotel operations, ensuring informed and effective decisions are made based on the theory learned.
    • Demonstrate an understanding of the impact that an integrated and holistic approach to hotel operations can have on the success and profitability of the hospitality organisation.
    • Assess internal and external factors influencing the management of hotel operations.
    • Understand current best practice in relation to measuring the performance of hotel operations.
    • Work in groups, discuss and present significant and contemporary operational issues in the international hotel industry.
    Class Contact
    2 Lecture hours, 1 Tutorial hour

Course Disclaimer

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Some courses may require additional fees.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.