Human Services Processes

Griffith University

Course Description

  • Course Name

    Human Services Processes

  • Host University

    Griffith University

  • Location

    Gold Coast, Australia

  • Area of Study

    Human Rights, Social Policy, Social Work

  • Language Level

    Taught In English

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Credits

  • Recommended U.S. Semester Credits
    3 - 4
  • Recommended U.S. Quarter Units
    4 - 6
  • Overview

    Course Description
    This course sets out the foundations for human services processes and practices, establishing students as 'emerging practitioners' and providing the knowledge, skills and values framework for development of professional identity. In particular, it tracks the identification of need, service delivery models and systems, and the organisational context in which assessment and intervention processes take place across the domains of practice. The course also explores the influences of knowledge and theory, and uses case analysis to identify the perspectives of service users, as well as the challenges for practice.

    Course Introduction
    This course provides an introduction to key human service processes and establishes students as 'emerging practitioners'. It is important for human service practitioners and social workers to understand the historical development of programs, funding mechanisms and service delivery models and the factors that influence these on a macro level. These influences have practice implications that ultimately impact on service users at a micro level.

    This course is structured around the idea that human service practitioners are decision makers and that their decisions can affect the lives of many people. Through bringing knowledge of a range of service concepts, theories and practices to an analysis of case studies, students can identify how norms, assumptions, values, theories, and institutional forces impact on decisions and on human service outcomes.

    tudents are encouraged to develop a critical awareness of the characteristics of different human service systems and processes.The 'helping process' is introduced and discussed including stages of engagement, assessment, intervention, termination, and review.

    Case studies are used to encourage students to identify aspects of human rights, social justice, power dynamics, values and ethics, knowledge and theories, assessments and interventions.

    Students will learn to work within a small group to take a position in relation to case studies, critically think through the implications of the position taken and use the literature (knowledge) to inform their views. Students will reflect on learnings about working in a group in preparation for the range of interprofessional interactions in future human service practice.

    Course Aims
    The aim of 1007HSV is to position students as 'emerging practitioners' and give students an overview of human services processes. This includes how the identification of need informs the making of policy, how the design of programs, decisions about funding mechanisms, delivery systems and service delivery models are influenced by a range of factors including the views of service users. The course addresses these issues at the macro level where decisions are made within the context of a complex and changing Australian society. The main focus however is the micro level, where practitioners engage processes of engagement, needs assessment, intervention/planning, delivery and evaluation in specific work settings, and make decisions that have consequences for those they work with. At every level of human services planning and delivery, decisions must be made which will influence the nature of the service and its impact on service users. An understanding of the historical, theoretical, ethical, organisational and professional contexts of human services processes are critical to the development of frameworks for practice.

    Learning Outcomes
    After successfully completing this course you should be able to:
    1.Understand and apply human service concepts in order to analyse aspects of the welfare system including agencies, engagement, assessment and intervention processes.

    2.Understand the structure and functions of human service organisations and analyse their impacts on service delivery

    3.Understand and analyse the knowledge and research base, and the values and ethical foundations, that inform practice in different contexts of social work and human services

    4.Frame arguments for particular theoretical or ideological approaches, defend courses of action, and begin to understand a framework for practice and identity as an emerging practitioner

    5.Understand and apply principles of collaboration and team work and their relevance for the inter-professional context of human service practice, including the development of group presentation and reflection skills

    Assessment Summary
    Observation Visit and Reflection Essay-Weighted 20%/20
    Case Study-Group Presentation-Weighted 35%/35
    Major Report-45%/45

Course Disclaimer

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.