Interpersonal Skills

Griffith University

Course Description

  • Course Name

    Interpersonal Skills

  • Host University

    Griffith University

  • Location

    Gold Coast, Australia

  • Area of Study

    Psychology, Social Work

  • Language Level

    Taught In English

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Credit Points

  • Recommended U.S. Semester Credits
    3 - 4
  • Recommended U.S. Quarter Units
    4 - 6
  • Overview

    Course Description:
    This course is an applied skills-oriented course. The aim of this course is to provide you with the opportunity to develop your mastery of the generic interpersonal communication skills necessary for building and maintaining effective working and personal relationships, and managing interpersonal interactions and change. In addition, you will be introduced to skills which are the "building blocks" for more advanced skills that you may use in future professional roles such as Consultant, Counsellor, Lawyer, Manager, Psychologist, Public Health practitioner or Social Worker.

    Course Introduction:
    1008PSY focuses on the development of communication skills and is included in a wide range of degree programs. The course provides a conceptual framework for understanding interactions between people and will develop skills and knowledge relating to interpersonal communication. In addition to lectures and tutorials, students work in self-directed collaborative learning groups, guided by self-paced printed modules, to develop skills in managing face-to-face interactions. This is achieved by structuring the course into three main modules: 1) managing the process of receiving information; 2) managing the process of sending information; and 3) managing the overall processes operating during face-to-face interactions.

    Course Aims

    The primary aims of the course are to develop an understanding of the theory underlying effective interpersonal communication and to develop competency in a range of communication skills. These include active listening skills, assertion skills, problem-solving skills and conflict management skills. Further aims are to develop more generic skills in teamwork and reflective practice (i.e., reflecting on your own communication behaviour with a view to improving your skills and effectiveness).

    Learning Outcomes
    After successfully completing this course you should be able to:
    1 Understand theories, concepts and processes of communication and their application to real life situations
    2 Understand your interpersonal communication style and further develop your skills in interpersonal communication by demonstrating skills in active listening and receiving information from others (Module 1), skills in assertion and communicating information to others (Module 2) and skills in problem-solving and conflict management in order to effectively manage interpersonal interactions (Module 3)
    3 Demonstrate your skills in critical reflective practice
    4 Work effectively as part of a team.
    Assessment Summary

    Assessment Task


    Presentation - technical or professional
    Behavioural Skills Test on Module 1


    Presentation - technical or professional
    Behavioural Skills Test on Module 2


    Assignment - Written Assignment
    Reflection on an Interpersonal Interaction


    Presentation - technical or professional
    Behavioural Skills Test on Module 3


    Exam - selected and constructed responses
    Final Exam


Course Disclaimer

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.