Operational Excellence

University of Otago

Course Description

  • Course Name

    Operational Excellence

  • Host University

    University of Otago

  • Location

    Dunedin, New Zealand

  • Area of Study

    Business, Management Science

  • Language Level

    Taught In English

  • Prerequisites

    MANT212 or MANT251

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • Credit Points

  • Recommended U.S. Semester Credits
    3 - 4
  • Recommended U.S. Quarter Units
    4 - 6
  • Overview

    Development, planning and implementation of operational and quality tools, techniques, and systems which are used to drive excellence in organisations and all business environments.

    Interest in the improvement of product, process and service quality has grown rapidly, both in New Zealand and internationally, during recent years. Research interest, papers and books on qualitymanagement in all functions of organisation have also been increasing rapidly. The demand from business and service organisations for graduates with knowledge of the principles, tools andpractice of quality management has increased substantially in the last few years. This has also become a popular area of study for post graduate study recently.

    Teaching Arrangements
    Lecture and tutorials

    Learning Outcomes
    The paper's objectives are:
    1. To provide students with an understanding of the principles and philosophies of quality management and operational excellence
    2. To develop an understanding of quality management concepts, systems, tools and techniques used to improve quality within business and commerce
    3. To explore popular approaches and practices used to improve product, process and service quality levels
    4. To place quality management theory within the context of application and practice

    Evans, James. R., (2011), Quality & Performance Excellence (6th Ed). South-Western, Cengage
    Evans, James. R., (2014), Quality & Performance Excellence (7th Ed). South-Western, Cengage

    Either edition can be used.

Course Disclaimer

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Some courses may require additional fees.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.

Please reference fall and spring course lists as not all courses are taught during both semesters.

Availability of courses is based on enrollment numbers. All students should seek pre-approval for alternate courses in the event of last minute class cancellations

Please note that some courses with locals have recommended prerequisite courses. It is the student's responsibility to consult any recommended prerequisites prior to enrolling in their course.