After You Have Applied

Frequently asked questions

  • Travel Arrangements
  • Passports & Visas
  • Payments, Withdrawals & Refunds

Travel Arrangements

  • What if I don't have my flight booked before the Final Forms and Payment due date?

    Your flight itinerary and travel form should be submitted no later than 4 weeks prior to the start date of your program, and this due date will be reflected in your portal. If you submit it after this due date, we may not be able to arrange for you to be picked up at the airport.

  • Does ISA arrange group flights? Is this included in the price of the program?

    No, ISA does not arrange group flights. Once accepted, the "How to Book Your Flight" form, located in your ISA student portal, will provide instructions for booking your flight. Do not book your flight before you have access to this form. Flights will be an additional cost and are not included in the program price.

  • Will I be picked up at the airport upon arrival?

    Airport transfer is included for all students arriving on the specified arrival date and timeframe (see below for more info about this date) with the exception of the intensive month or j-term programs. Intensive month or J-term students and students arriving on a day other than the specified arrival day and time should find their own transportation from the airport or call the ISA office to see if it is possible to arrange airport pick-up for an extra fee.

  • What day should I depart from the U.S.?

    All students should depart the U.S. on their program start date, and either arrive on the same day or the following day, depending on their program location. You should not book any airfare until you can review the ?How to Book Your Flight Form? in your ISA portal. Students departing from outside the U.S. should make sure that they are arriving on the correct day to their program location. Reach out to your Program Manager with questions.

  • Can I arrive late? Can I arrive early?

    Late arrival for the ISA program dates, without advance permission from ISA, is not allowed. All orientation meetings on-site are mandatory. Early arrivals are permitted, but students are responsible for their own lodging for any additional days as well as transportation costs.

  • What day should I depart at the end of the program?

    You should make arrangements to return to the U.S. on the last day of the program, unless you want to extend your stay in your host country for personal travel. Make sure you do not overstay your visa (if applicable). You will finish your classes and all group activities on the day prior to the last day of your program. If you stay in your host country after your program dates to travel you may extend your insurance coverage for $25 per week, up to four weeks. Please contact your Program Manger to discuss this option.

  • Will I be taken to the airport upon departure of the host country?

    All ISA students are responsible for making their way independently to the airport at the end of their program; however, there are some program locations where drop-off is included. Please reference the How to Book Your Flight Form in your ISA portal for details.

  • Can I leave the program a day early?

    ISA requires that students remain in the program until the end of classes and/or final exams and cannot pre-approve early departures.

Passports & Visas

  • Do I have to have a passport to study abroad?

    Yes, all ISA program locations require that you have a passport to travel. If you are not a U.S. citizen, please check with your local consulate regarding traveling/studying in another country.

  • How do I apply for a passport?

    You can find passport applications and detailed information on how to apply on the webpage of the U.S. State Department. This process can take between 4-8 weeks, so be sure to apply early! You can choose to pay for expedited processing to ensure it arrives on time.

  • Can I still send in the application even though I don't currently have a passport?

    Yes, your passport information is not required to apply to an ISA program. However, please make sure to apply or renew your passport immediately as you will need to submit a copy to ISA, either during the application process or by the final forms and payment due date, depending on your program requirements.

  • My passport will expire shortly after my program ends. Is this a problem?

    Many countries require that your passport be valid for at least 6 months after your scheduled return date. It is your responsibility to be aware of the entry and exit requirements for your program country. We would encourage you to renew your passport if it will expire shortly after your program end date to avoid any issues with being allowed entry.

  • Do I need a visa for my program?

    Many ISA programs do require a visa, but not all. Please contact your ISA Site Specialist for details and you can visit the country's consulate website for details. If a visa is required for your program, you are responsible for securing it.

Payments, Withdrawals & Refunds

  • Does ISA accept credit cards?

    Yes, credit cards may be used for any portion of the program price (Visa, MasterCard, and Discover). Program fees can also be paid by personal check, cashier's check, or money order.

  • Does ISA have payment plans available?

    To arrange a payment plan, please contact the ISA office prior to the payment due date. There is a $25 fee, and payment installments will be arranged with the final payment no later than two weeks before the start date of the program.

  • Does ISA charge late fees?

    If payment is not arranged by the Final Forms and Payment due date, a late payment fee of $50 may be assessed. For students on financial aid, a good faith payment is required by the Final Forms and Payment due date in order to guarantee a student's place in the program. Please see the Paying With Financial Aid section of the website.

  • If I participate in an academic year program, do I have to pay for the entire year all at once?

    Yes, the payment for the Academic Year program is required by the Year program?s due date. This secures your participation in both semesters, and typically the Year program is discounted compared to signing up for both semesters separately.

  • If I withdraw, what kind of refund will I receive?

    Please refer to the Cancellation Policy both on our website and the ISA application.


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