Operations Management

Universidad Carlos III de Madrid

Course Description

  • Course Name

    Operations Management

  • Host University

    Universidad Carlos III de Madrid

  • Location

    Madrid, Spain

  • Area of Study

    Business Administration, Economics, Finance, Management

  • Language Level

    Taught In English

  • Prerequisites

    Essentials of Business, Game Theory, Management Accounting, Marketing, Organizational Economics, Marketing management, Consumer behaviour, The Origins of modern firm, Optimization and Business for Business, Market research, Industrial organization , Financial management

  • Course Level Recommendations


    ISA offers course level recommendations in an effort to facilitate the determination of course levels by credential evaluators.We advice each institution to have their own credentials evaluator make the final decision regrading course levels.

    Hours & Credits

  • ECTS Credits

  • Recommended U.S. Semester Credits
  • Recommended U.S. Quarter Units
  • Overview

    Operations Management
    Bachelor in Business Administration
    Departamento de Economía de la Empresa
    ECTS Credits : 6.0
    Semester : 1
    Course : 4

    Essentials of Business, Game Theory, Management Accounting, Marketing, Organizational Economics, Marketing management, Consumer behaviour, The Origins of modern firm, Optimization and Business for Business, Market research, Industrial organization , Financial management

    Development of individual learning routines via the analysis of relevant texts and the collection and analysis of recent real evidence.
    . Development of group-based learning routines via group-based discussion and the oral and written presentation of work by teams.
    . Development of verbal and written communication skills.
    . Develop the ability to raise questions and answer them

    El objetivo de la asignatura es introducir al alumno en área de la Dirección de Operaciones. Para ello, se estudian y analizan los objetivos y estrategias de la Dirección de Operaciones, se examina el diseño de la calidad y de los bienes y servicios, se presentan los distintos procesos de generación de bienes y servicios y se muestran las decisiones de localización, capacidad y distribución de las instalaciones, concluyendo con unas nociones básicas de estimación de la demanda y planificación de las actividades de generación de bienes y servicios.

    1. Operations Management in context
    2. Designing Business Processes
    3. Designing Products and Services
    4. The Transfer of Technology.
    5. Controlling Enterprise Resources and Developing Lean Operations
    6. Managing Operations Strategically
    7. Managing Environmental Quality Systems
    8. Logistics and Project Management for Europe 2020

    Students will acquire the knowledge and skills through lectures, the handing of the work assigned by the teachers and its discussion in class. Skills and attitudes will be enhanced by the individual and teamwork performed by the students and their discussion in class. The lectures moreover will also try to open up the discussion to the students via the collective analysis of tables, graphs or texts and the use of questions and multiple choice tests on the main concepts discussed in the lecture.

    The course will keep the following schedule:

    Students will have access at the beginning of the course to a reading list assigned to each topic; they will have access to all the information sources. The tasks to be performed by the students will be handed out in the class tutorials. The students according to the calendar and relevant deadlines provided by each professor will hand in these tasks. There will be at least one tutorial in the last weeks of the course in which the student will have the chance to clarify doubts about the main concepts and models used in the lectures, as well as doubts about assessment and the schedule of the course.
    Each lecturer will inform his/her students of his/her tutorial time frames

    El examen final (que supondrá el 60% de la nota final) tendrá como objetivo comprobar el grado en el que las competencias de conocimiento y adaptación a las situaciones nuevas han sido adquiridas por el alumno.Los ejercicios prácticos a entregar (que supondrán el 40% de la nota) trabajarán todas las actitudes y las destrezas. Los estudiantes que lo deseen podrán realizar algún trabajo voluntario en temas de su interés de entre los que componen la asignatura (la puntuación máxima es equivalente a un 10% de la asignatura) IMPORTANTE: Para acudir al examen final ordinario hay que haber hecho y entregado las prácticas, habiendo obtenido en ellas una calificación superior a 5 puntos sobre 10. En el examen final, la sección correspondiente a las clases magistrales vale un 70%. Los alumnos Erasmus podrán realizar prácticas especiales, a concretar con el profesor responsable del grupo

    % end-of-term-examination: 60
    % of continuous assessment (assigments, laboratory, practicals?): 40

    - David Bamford and Paul Forrester Essential Guide to Operations Management, Wiley, 2012

    - Jack R. Meredith, Samuel J. Mantel Project Management: A Managerial Approach, 7th Edition, Wiley, 2009
    - Alfalla Luque, R. García Sánchez, R., Garrido Vega, P., González Zamora, MM., Sacristán Díaz. Introducción a la dirección de operaciones táctico-operativa, Delta Publicaciones, 2008
    - Andrew Greasley Operations Management, 2nd Edition, Wiley, 2009
    - Chase, Jacobs, Aquilano Administración de Operaciones, Producción y Cadena de Suministros, McGraw Hill, 2009
    - David Bamford, Paul Forrester Essential Guide to Operations Management: Concepts and Case Notes, Wiley, 2009
    - Domínguez Machuca, Alvarez Gil, García González, Domínguez Machuca y Ruiz Jimenez. Dirección de
    Operaciones: aspectos estratégicos en la producción y en los servicios, McGraw Hill, 1994
    - Samuel J. Mantel. Project Management in Practice, Wiley, 2011
    - R. Dan Reid, Nada R. Sanders Operations Management: An Integrated Approach, 4th Edition, Wiley, 2010
    - Miranda González, Rubio Lacobna, Chamorro Mera, Bañegil Palacios Manual de Dirección de Operaciones, Thomson, 2005
    - Jack R. Meredith Operations Management, 4th Edition, Wiley, 2010
    - Roberta Russell Operations Management: Creating Value Along the Supply Chain, 7th Edition, Wiley, 2011
    - John Mangan, Chandra Lalwani, Tim Butcher. Global Logistics and Supply Chain Management, Wiley, 2008
    - Fernández E., Avella, L., Fernández, M. Estrategia de Producción, McGraw Hill, 2003

Course Disclaimer

Please note that there are no beginning level Spanish courses offered in this program.

Courses and course hours of instruction are subject to change.

Eligibility for courses may be subject to a placement exam and/or pre-requisites.

Credits earned vary according to the policies of the students' home institutions. According to ISA policy and possible visa requirements, students must maintain full-time enrollment status, as determined by their home institutions, for the duration of the program.

ECTS (European Credit Transfer and Accumulation System) credits are converted to semester credits/quarter units differently among U.S. universities. Students should confirm the conversion scale used at their home university when determining credit transfer.

Please reference fall and spring course lists as not all courses are taught during both semesters.

Availability of courses is based on enrollment numbers. All students should seek pre-approval for alternate courses in the event of last minute class cancellations

Please note that some courses with locals have recommended prerequisite courses. It is the student's responsibility to consult any recommended prerequisites prior to enrolling in their course.


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