Service Science

COURSE OBJECTIVE
To The overall course objectives are:

• O1. Understand the multi-disciplinary nature of Service Science
• O2. How to Analyze and Design an e-service from both business/economic and IT perspectives
• O3. Reflect through a multidisciplinary lens on the gap between business and IT perspectives as well as on the process of how a business idea is converted to a set IT service solutions.

Considering the following objective, on completion of the course, the students will gain the following competencies:

• C1. Create different e-service (business) ideas and critically assess them. In this way the student will be able to take an informed decision about the e-services based on possible risks and opportunities.
• C2. Exploration of the e-Service idea from a business perspective. In this way the student will be able to further design and develop the e-service idea using different analysis techniques. The student will be able to to analyze and design an e-services from different views.
• C3. Transform the business perspective of the e-service design into a design reflecting the IT perspective. In this way, the student will be able to fully change the perspective and analyze and design the e-service from IT-perspective.
• C4. Assess the gaps between business and IT perspectives of their e-service. In this way the students will be able to verify if the designed IT e-service realizes business idea behind the e-service.

COURSE CONTENT
Service science is organized in two tracks: (i) a business track and (ii) an IT track. The business track provides the students with the knowledge of different interpretations of ‘service’ and economic importance of services, strategic issues related to services as well as approaches to develop services. The IT track deals with a model-based approach to develop services, as well as service oriented IT development. Special emphasis is given to bridge the gap between business and IT. The students participate in small teams to develop and understand a service from both perspectives. In addition, experts from academia and industry are invited to give guest lectures.

TEACHING METHODS
Lectures, individual case studies, and group assignment.

TYPE OF ASSESSMENT
Written exam, an integrated assignment, and case studies. Both the exam and the integrated assignment count for 50% each. Case studies will be marked as 'passed' or 'failed' only. Students may fail one case study, but should pass all the others.

In order to pass the course, students should:
1) for the exam and the integrated assignment both score 5 or higher, and
2) the score for course (65% exam, 35% integrated assignment) should be 6 or higher, and
3) at most fail one case study

RECOMMENDED BACKGROUND KNOWLEDGE
Business Modeling & Requirements Engineering